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# Claims Advocacy & Client Support

When a client has a claim, your response defines the relationship. AI helps you provide immediate, professional support.

Immediate Claims Guidance

My client just called with a [type of loss]. Create an immediate
response guide I can send them within the hour:

Loss type: Commercial fire at their warehouse
Client: Distribution company, 50 employees
Policy: BOP with $2M building, $1.5M BPP, $500K business income

The guide should include:
1. IMMEDIATE ACTIONS (what to do right now)
   - Safety priorities
   - Who to contact (fire department report, etc.)
   - Emergency mitigation (water extraction, board-up, security)
   - Documentation instructions (photos, inventory, records)

2. CLAIMS PROCESS OVERVIEW
   - What happens next (timeline, who does what)
   - What the adjuster will need from them
   - Their rights and responsibilities under the policy

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What you'll learn:

  • Use AI to create client-facing claims process guides tailored to their specific situation
  • Draft advocacy letters and communications on behalf of clients during complex claims
  • Build templates for managing client expectations during the claims process