The Adoption Gap

Organizations spend millions on HR technology and then wonder why adoption is low. The problem is predictable: technology changes how people work, and people resist changes they did not choose. Effective change management bridges the gap between deployment and adoption.

The ADKAR Change Model for HR Tech

Awareness — Why is this changing? ` Draft a change communication plan for our HRIS migration. Phase 1 communications (4-8 weeks before go-live):

Audience 1 — HR Team: - Key message: What is changing, why, and how it improves their work - What they will gain (automation, better data, less manual work) - What they will lose (familiar workflows, workarounds they rely on) - Timeline and what to expect during transition

Audience 2 — People Managers: - Key message: How their daily HR tasks will change - New capabilities they will gain (better team data, faster approvals) - Training schedule and support available