# Guest Experience & Review Management

Every online review is a free consulting report about your restaurant. AI helps you read them systematically and respond professionally.

Review Pattern Analysis

Analyze the following batch of online reviews and identify patterns:

[Paste 20-50 recent reviews from Google, Yelp, etc.]

Analysis should include:
1. SENTIMENT SUMMARY
   - Overall positive vs. negative ratio
   - Average rating trend (improving, declining, stable)
   - Common positive themes (what guests love)
   - Common negative themes (what needs work)

2. CATEGORY ANALYSIS
   Rate each category based on review mentions:
   - Food quality and consistency
   - Service speed and attentiveness
   - Staff friendliness and knowledge
   - Atmosphere and cleanliness
   - Value perception (price vs. experience)
   - Wait times (for table and for food)
   - Specific menu items mentioned (positive and negative)