# Processing Public Records Requests with AI
Every government agency receives public records requests — from journalists investigating stories, attorneys building cases, businesses seeking competitive intelligence, and citizens exercising their right to know. Processing these requests is legally mandated, time-sensitive (most states require response within days), and enormously labor-intensive.
A typical records request workflow involves: 1. Receiving and logging the request 2. Interpreting what records are being sought 3. Searching for responsive documents across multiple systems 4. Reviewing each document for responsiveness 5. Identifying exempt information (privacy, law enforcement, deliberative process) 6. Redacting exempt information 7. Compiling and delivering responsive documents 8. Drafting a response letter citing applicable exemptions
Steps 3 through 6 consume 80% of processing time. AI can dramatically accelerate each of these steps.
Many records requests are vague or overly broad. AI helps interpret and scope them:
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What you'll learn: